Get Help
Thank you for using my Canva apps! I'm committed to providing excellent support and ensuring you have the best experience.
Before Contacting Support
Please include the following information in your support request:
- Which app you're using (e.g., Color Swapper, QR & Barcode Studio)
- What you were trying to do
- What happened instead (error messages, unexpected behavior)
- Screenshots if applicable
Common Questions
Color Swapper
Q: Why doesn't the app detect all colors in my design?
A: Color Swapper currently detects colors from text elements, shapes, and rectangles. Colors in images, gradients, or embedded elements are not detected.
Q: Can I swap colors across all pages?
A: Currently, Color Swapper works on the current page only. You'll need to run it separately on each page of your design.
Q: I made a mistake. Can I undo the color changes?
A: Yes! Use Canva's undo feature (Ctrl+Z or Cmd+Z) immediately after applying changes to revert them.
Q: Why can't I see the "Apply changes" button?
A: The Apply button only appears after you've scanned for colors and set at least one color replacement. Click "Set color" next to a scanned color to choose a replacement.
QR & Barcode Studio
Q: My QR code isn't scanning. What should I do?
A: Make sure the QR code is printed at a minimum size of 25mm x 25mm and there's white space (quiet zone) around it. Test with multiple QR scanner apps.
Q: Can I change the QR code colors?
A: QR codes work best in high contrast (black on white). After inserting into Canva, you can adjust colors, but ensure sufficient contrast for reliable scanning.
Q: Is my payment information stored?
A: No. The app generates QR codes locally in your browser. No payment information is transmitted or stored anywhere.
Feature Requests
Have an idea for a new feature? I'd love to hear it! Send your suggestions to bhavnani.naveen@gmail.com.