1. Overview
Moon Phase Poster uses credits. Credits are bought as one-time packs and used each time you add a poster to a design. This policy explains when refunds may be issued.
2. Credit Packs
Credit packs and their prices are shown on the checkout page at the time of purchase. All purchases are one-time transactions. There are no subscriptions or recurring charges.
3. Automatic Credit Returns
If a poster cannot be added to your design, for example because the image fails to upload, the credit it used is returned to your balance automatically. You do not need to contact us.
4. Refund Eligibility
You may be eligible for a refund in the following situations:
- Credits not received: Payment was completed but credits were not added to your account, and claiming with the license key from your receipt did not add them.
- Duplicate purchase: You were accidentally charged more than once for the same credit pack.
- Technical failure: A credit was used but no poster was delivered, and the credit was not returned automatically.
5. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- Credits that have already been used to add posters, including posters later removed with undo
- Posters made with an incorrect date, time or place entered by you
- Change of mind after purchase
6. How to Request a Refund
Email us within 30 days of purchase with:
- The email address used for the purchase
- The date of purchase and the credit pack purchased
- Your Gumroad receipt or license key
- The reason for the refund request, with any screenshots or error messages
Email: bhavnani.naveen@gmail.com
7. Refund Timeline
- Refund requests are reviewed within 5 business days of receipt.
- Approved refunds are processed through Gumroad and returned to the original payment method.
- It may take 5–10 business days for the refund to appear, depending on your bank or payment provider.
- Credits from a refunded purchase are removed from your balance.
8. Partial Refunds
If you have used some credits from a pack and encounter a qualifying issue, a partial refund may be issued for the unused credits at our discretion.
9. Payment Processor
All payments are processed through Gumroad. Refunds are subject to Gumroad's refund processing and timelines.
10. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Information
For refund requests or questions about this policy, please contact:
Developer: Naveen Bhavnani
Email: bhavnani.naveen@gmail.com